Return and Exchange Policy

RETURNS

Online purchases can be exchanged or refunded in store free of charge within 14 days of receiving your order. Refunds to your card are not processed on the spot: the employee contacts our web team, and you will receive the refund on your card within the following days. Please note that we do not accept returns or exchanges of online purchases at our Place Vertu warehouse store.

If there is no store near you: returns to the company are at the customer's expense. Shipping fees paid at checkout are non-refundable. For any return, please submit a return request in your customer account (https://account.boutiquestudiomode.com).

  • Submitting a return request
  1. Click the profile icon in the store menu or use this direct link: https://account.boutiquestudiomode.com
  2. Log in to your account: enter your email address in the “Email” field, then click “Continue”.
  3. In your inbox, open the email sent by our store and copy the six-digit verification code.
  4. Go back to the online store and enter the six-digit verification code.
  5. Click “Request return” next to the order you want to return.
  6. If your order contains more than one item, select the items you want to return.
  7. Choose a return reason and add a note for the store (optional).
  8. Click “Request return”. If your return request is recorded and requires shipping, you will receive an email with shipping instructions.
  9. Once the product has been returned, you will receive your refund within a maximum of 7 business days. It may take a little longer for the amount to appear on your bank statement.
  • Important: For hygiene reasons, swimwear cannot be refunded or exchanged.
  • Exchanges

We do not exchange web orders; however, we do refund the item.

  • Sale items

Please note that sale items are only eligible for an in-store exchange or an online store credit.

  • Basics and essentials

Basics and essentials may take 7 to 14 days to ship!

  • Late or missing refunds

If you haven't received your refund yet, first check your bank account again.

Then contact your credit card company, as it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and still have not received your refund, please contact us at studiocommandeweb@gmail.com.

If you have any other questions, you can contact customer service by email at studiocommandeweb@gmail.com.

  • Inventory and product availability

Please note that our inventory may vary. If an item you ordered is no longer available, we will let you know as soon as possible. In that case, we will issue a full refund for the missing item and you will receive an email.